AFTER 11:00 am FEE

**We will implement a late pickup fee in the future as we become busier with the start-up.
If your dog is picked up after 11:00 am (excluding day care), you will be charged the amount equal to (1) additional night in that lodging unit.
**We will notify everyone in advance before putting it into effect.

OUTSIDE OF HOURS FEE

Early Drop Off
Do you need to arrive by 6:30 am? Give us 24 hours’ notice, and we’ll have a team member ready for a $10 early-bird fee.

Late Pick Up After Closing
If your dog is picked up after the lobby closes at 5:30 pm, you will be charged $45. Pets still on-site at 6:00 pm will be charged $45 for overnight lodging and must be picked up by 11:00 am next morning.

There is an emergency outside of hours pick up/drop off option that will be approved on a case-by-case basis for a fee of $45

CANCELLATION/NO-SHOW POLICY

We realize plans are changing, and we try our best to accommodate all our customers’ needs. To best serve all our customers, cancellation and no-show fees are in place because when we reserve a room for your pet, we turn away other guests interested in that room. Proper notification for cancellation allows us to try to fill the vacancy.
CANCELLATIONS must be made 24 hours before your reservation, or you are a no-show, you will be charged a $25 fee per animal.

HOLIDAY & PEAK SEASON DOG BOARDING INFORMATION

There’s a 2-night minimum stay, and a 50% deposit of the total stay cost is required to make a boarding reservation during peak season. To provide the best care possible, we must carefully manage the number of dogs in our program. This helps ensure space remains available for dogs that truly need us while allowing us to maintain a high standard of care for every dog we support.

HOLIDAY & PEAK SEASON DOG BOARDING CANCELLATION POLICY

We strive to be as flexible as possible and will gladly accommodate changes whenever we can. However, last-minute cancellations, changes, and no-shows can prevent us from filling available rooms and may result in us turning away customers who would have gladly reserved that space. They also make it difficult for us to schedule the appropriate number of staff to care for every pet properly. We truly appreciate your understanding and cooperation as we work to provide the best possible experience for you and your pets.

If you need to cancel a reservation over a holiday or holiday weekend, you must do so during business hours at least 7 days before your check-in date to avoid a 50% deposit cancellation fee at the rate of the room reserved. Failure to call and cancel within this time frame will result in a charge on your account for a forfeited deposit.

Deposits can be taken from our office or via manual entry of a card over the phone.

Please note: Early pick-ups, at any time, may result in your full scheduled boarding stay being charged.

PEAK SEASON & HOLIDAY PERIODS

  • Easter: April 3 – 6
  • Memorial Day: May 23 – 26
  • 4th of July: July 3 – 6
  • Labor Day: August 29 – September 1
  • Thanksgiving: November 26 – 30
  • Christmas/ New Year’s: December 22 – January 2

FOOD & MEDICATION FEE:

Owners must provide appropriate food for the entire length of the guests’ stay, which helps to avoid a possible upset tummy from a change of diet. However, if you forget your pet’s food, we are more than happy to provide a nutritious diet of Inukshuk 30/25 for an additional charge per day of $2.50.

All medications must be provided by the owner in the original prescription container and properly labeled with written instructions from your veterinarian containing the guest’s name, type of medication, dosage, and schedule with no handwritten changes. Administering medication, daily chews $2 fee per day, and injections $4 fee per day. We have a refrigerator/freezer for medication and food that must be chilled.